Refund and LifeTime Policy

Updated Refund Policy with effect from 1st Jun 2020:

Online & On-Premises Classes - You are authorized for a 100% refund (including the registration amount) if you update us within 24 hours after filling the form and are not happy with any of our policies.
 

Online Classes - 100% refund till first 3 Classes or the first week of the batch (whichever is less with a maximum of 3 classes) - No questions Asked. Please refer the registration confirmation / acknowledgement for more details.

Registration & convenience fee of 10% would be deducted from the total fee, in case of combo pack of A1 + A2 the lower level registered for would be considered for deduction. 
Eg. - The lower level on the A1+A2 package would be Level A1 and the total fee for Level A1 would be as per the website on the day of the registration.

The student needs to attend all 3 classes with the camera on in all first 3 classes for the refund to be eligible.

Post 3rd class the refund eligibility lapses.

The Refund request would only be entertained upon a formal email to "Refunds@FrenchAce.com" from the registered email ID before the end of the 3rd class.

To initiate the refund please send us the proof of payment showing the bank account details as well as the registration form email.

The refund would be completed within a week from the date all the documentation is complete.

Xtensive Classes - No refund is applicable on Xtensive (XT / Fast Track) batches, however Lifetime policy will remain in place.

Weekend Classes - No refund is applicable on Weekend batches, however Lifetime policy will remain in place.

Demo Class Attendees - All students registering after attending the Demo Class are not eligible for the Refund Policy. If you or your immediate relative(s) have registered and not attended the Demo Class then the student is assumed to have attended the Demo Class as FrenchAce has no mechanism to track the Demo Class Attendance. If the students immediate relative has registered for the Demo then it would be considered as the student has attended the Demo. Immediate relatives are siblings, parents and grandparents.


Kids Class -
100% refund within 24 hours of the 1st class taken, no refunds would be entertained after the period lapses.

Registration & convenience fee of 10% would be deducted from the total fee.
The student needs to attend the class with the camera on for the refund to be eligible.
The Refund request would only be entertained upon a formal email to "Refunds@FrenchAce.com" from the registered email ID before the end of the 3rd class.

To initiate the refund please send us the proof of payment showing the bank account details as well as the registration form email.
The refund would be completed within a week from the date all the documentation is complete.



Policy with effect from 1st Jan 2019 (Old Policy):

100% refund within 24 hours of registration. Please refer the registration confirmation / acknowledgement for more details.


Old Policy till Dec 2018:
Anytime within the course duration 100% Fee Refund (For remaining course)

Per Hour Fee (A1) - INR 275 
Per Hour Fee (A2) - INR 300
Per Hour Fee (B1) - INR 400

Per Hour Fee (B2) - INR 450

The Fees would be refunded subtracting the fee for the number of hours of class attended from the Total Course Fee.

Eg. - 
Total Course A1 Fee - 8000
Classes (in hours) attended - 10
Refund = 8000 - (10x275) = INR 5250

Total Course A2 Fee - 9000
Classes (in hours) attended - 10
Refund = 9000 - (10x300) = INR 6000

Total Course B1 Fee - 12000
Classes (in hours) attended - 10
Refund = 12000 - (10x400) = INR 8000
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The Refund would be applicable within 2 months (or the actual course duration) of registration of the respective course.
and
Attendance should be 80% once submitting the application / request for a refund (This condition can be relaxed based on the circumstances of the student).
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Not Applicable with / if Package / Discount availed at admission time.

Applicable for B1, B2 and C1 only with INR 4000 plus regular fees (Date applicable - 03.Oct.2015)
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For any clarifications for feedback do write to us at Refunds@FrenchAce.com

--Old Policy Ends--
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Life Time Policy

Applicable only for vacant seats in the batch and on first come first serve basis. Applicable only for students who are able to furnish the physical admission receipt / emails (admission form and confirmation) with ID Proof, else student would need to only pay 75% of the full course fee and keep the receipt / emails handy for future. Students within 3 months of joining date would be given priority. The student would not be able to pick and chose the batch and its timings. Life Time Policy is eligible at the same physical institute enrolled for and mode enrolled for.

For Eg. - If a student enrolls for an online batch, online mode is available for Life Time based upon the above policy. If the same students wants to enroll at a physical institute then no extra charge, but only the difference would be taken from the student and the fees paid online would be 100% adjusted in the on-prem fees - This policy is in place considering covid all students registering in 2020 will not need to pay the 50% fee of converting life time policy from online to in person classes. From 2021 and once Covid 19 pandemic is declared over by the respective agencies or once the Govt allows the operations, 50% of the full course regular fee would be charged to convert the life time benefit from online to institute classes.
 
Students who have attended physical in person classes at the institute and wish to avail the benefit of the policy would need to pay an one time online convenience fee of 50% of the full course regular fee. If the student has moved to a zone where the fee is higher than the home zone. For Eg. if the student has moved from India to Canada then this charge would be applicable over and above the change in fee structure.

It is mandatory for the students enrolling for the Life Time Free session to complete the batch regularly with a min attendance of 75% to avoid mismanagement of seat allocation. If the policy is misused and the student does not attend the classes regularly with sincerity then either the student would be charged 50% of the course fee or the Life Time Policy would be revoked for the student permanently.

All students enrolling for Online sessions would have the eligibility of Life Time from the same country they have registered for or in the countries where the prevailing fees is less then in the country they had initially registered for.
For Eg. - A student who has registered for online classes in Canada by paying the Canadian Fees of C$ 100, he / she would be entitled for the life time free classes (A1) in Canada as well as all other regions which have the fees less than C$ 100. If the student wishes to join the classes in a region where the fees is higher than what he / she had paid for in their country then then only the difference needs to paid to avail the Life Time Free Class Benefit.
 
All students who do not inform the professor / FrenchAce of not being able to continue the course and stop attending the classes without any intimation, one time charge of 50% of full course fee would be charged from such students if one wishes to avail the policy. It is always best to intimate via email at Bonjour@FrenchAce.com so as you also have a record of the same.
 
Cooling off period - After availing lifetime access once the student will need to wait for at-least 6 months after completing the course to avail the benefit of lifetime A1 class again.

Life Time Free Classes are only for A1 Level.
 
All fee charged would be as per the current fee structure and not with the fee structure with which the student had registered.

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Geography / Zone Policy

The student paying the fee in the Indian Sub-Continent as per the Indian Sub-Continent fee structure must be present in the Indian-Subcontinent till the end of the course. If a student is found attending the classes from outside the Indian sub-Continent after paying the Indian Sub-Continent fees then FrenchAce reserves the right to forfeit the complete fee paid and stop the classes for that student immediately and withdraw access to all study material. Also that student would not be eligible for LifeTime A1 and would be considered as a new student from there on.
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All legal matters and concerns are subjudice to the courts of Chandigarh.

FrenchAce reserves the  right the change / amend the policies at anytime.